Fee Download Organizational Behavior for the Hospitality Industry, by Florence Berger, Judi Brownell
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Organizational Behavior for the Hospitality Industry, by Florence Berger, Judi Brownell

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Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The book is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry.
Covers key trends in the hospitality industry, including the quality of customer service, the use of technology, diversity, and team-based approaches to organizational behavior. Hospitality industry expert cases – leaders in the hospitality industry discuss their personal experiences, providing students with valuable industry insight and expertise. End-of-chapter exercises that help students actively experience various aspects of the hospitality industry. PowerPoint slides for each chapter, giving instructors a lively and colorful tool to enhance their lectures - Sales Rank: #1117329 in Books
- Published on: 2008-05-03
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x 1.00" w x 6.80" l, 1.81 pounds
- Binding: Hardcover
- 480 pages
From the Back Cover
"Organizational Behavior for the Hospitality Industry" is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The book is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry.
Covers key trends in the hospitality industry, including the quality of customer service, the use of technology, diversity, and team-based approaches to organizational behavior. Hospitality industry expert cases - leaders in the hospitality industry discuss their personal experiences, providing students with valuable industry insight and expertise. End-of-chapter exercises that help students actively experience various aspects of the hospitality industry. PowerPoint slides for each chapter, giving instructors a lively and colorful tool to enhance their lectures Most helpful customer reviews
0 of 0 people found the following review helpful.
Review from Micheal Chiu
By Diana A. Bendixen
This Review was received from Micheal W.N. Chiu (President and Owner of Prima Hotels & Prima Donna Dev Corp. California, USA)
"Effective communication in essence is the foundational backbone that drives an entire organizational mindset and attitude toward how a business structure regardless of size, ought to be shaped, fine-tuned and enhanced. This book provides a very comprehensive overview with an in-depth analysis of numerous recommendations in engendering effective communication with a goal of bettering organizational behavior that should be espoused by practitioners of any professional persuasion. In any context, attaining a superior bottom line with greater returns for investors and shareholders alike is the ultimate achievement."
By Michael W. N. Chiu
0 of 0 people found the following review helpful.
An Excellent Read For Hospitality Managers
By Evan Camps
The authors do a great job in emphasizing the keys to organizational behavior in the workplace, especially as it relates to the hospitality industry. For me, the most powerful topics were the focus on the importance of teams in this industry as well as the customer itself. As an industry veteran of over ten years, the key to success in this industry as a manager is to take care of your customers -- both internal and external customers. The authors do an excellent job of outlining the importance of this as well as other areas of organizational behavior. I've read a variety of books on this topic and this one clearly stands above the rest and is a definite "must read" for all hospitality managers!
1 of 1 people found the following review helpful.
Organizational Behavior for the Hospitality Industry
By Steven V. Moll
Organizational Behavior in the Hospitality Industry is a much needed text for undergraduate and graduate organizational behavior studies with a much needed focus on the hospitality/services industries. Drs. Berger and Brownell have approached this often studied and reviewed topic from a perspective that those of us who teach in hospitality management and tourism programs have been wanting for many years.
In a business where customers (internal and external) are king, Organizational Behavior in the Hospitality Industry is an excellent tool for instruction and discussion. I commend the authors for their fine work.
See all 6 customer reviews...
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